GigaRadio Help and Support

We're Here to Help

Expert support. Whenever you need it.

Getting the Most from Your GigaRadio Connection

Our dedicated support team is on hand to help you with everything from installation queries to technical troubleshooting. We're committed to keeping you connected.

Getting Started

Technical Support

Contact Us

📞 0800 XXX XXXX  ·  Mon–Fri 8am–8pm, Sat 9am–5pm
📧 support@gigaradio.co.uk
💬 Live chat available on this page
📍 GigaRadio Ltd, London, United Kingdom

Submit a Support Request

Fill in the form below and our team will get back to you as soon as possible. Please have your Customer ID ready — you'll find it in your welcome email or account letter.

✅ Your support request has been submitted successfully!
Reference: GR-Support
Our team will contact you within 1 business day.

Frequently Asked Questions

What speeds can I expect with GigaRadio?

GigaRadio delivers speeds of 2.5–5 Gbps using our FWA@26GHz technology — comparable to the fastest fibre connections available.

How long does installation take?

Most installations are completed within 2–4 hours. Our engineer will contact you in advance to confirm your appointment time.

Is GigaRadio available in my area?

Use our Check Availability tool to see if GigaRadio is available at your address. We are rapidly expanding our UK-wide network.

What equipment do I need?

GigaRadio provides all the equipment you need including the outdoor FWA unit and indoor router. No additional hardware required.

Can I keep my existing phone number?

Yes — if you take a GigaRadio voice package, we can port your existing number across at no extra charge.

What happens if I experience an outage?

Report any outage via this support form or by calling our helpline. Our network operations team monitors connectivity 24/7.